We want your shopping experience at Hot L.A. Fashion to be a VIP experience! We hope you love each item you receive; if not, we're here to help. Whether you need a different size, color, or item, we will gladly help you with an exchange.
***There are no refunds store credit only***
• We accept Returns postmarked within 7 days from the delivery date stated on tracking information through usps.com. To look up the date simply input your tracking number through www.usps.com count 7 days from the delivery date Sundays do not count.
Returns must be received unworn, unwashed, free of any stains, and with the original tags attached and in the original packaging with a copy of the invoice.
A 5% re-stocking fee will be charged if items are not returned in original form and or without tags nor invoice
Please include a copy of invoice stating the reason for return
Jewelry, Bodysuits, Tights, undergarments, or Final Sale items may not be returned or exchanged.
Store credit will be given for the returned items
Credits are issued in the form of a code. You are given the amount of the item you paid for back in credit not including taxes, shipping, and/or discounts used to make the purchase. When using your credit you must make sure that the item(s) you are getting is equal or greater than the credit code. Not including tax or shipping. (For Example: If your code amount is for $24 you have to get something that is $24 or more)
Taxes are not included in the credit because you already paid taxes on the credit amount. (For example, if your credit is for $24 & your subtotal is $26 you only pay taxes on the balance of $2.00)
Credit codes can not be combined with other discounts or promotional codes. Codes must be used all at once.
All sales are FINAL when an exchange/credit code is used
Returns are processed within 5-7 business days of receiving your return. Not including weekends or holidays.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
IF YOUR ORDER SAYS DELIVERED AND YOU DID NOT RECEIVE IT, YOU MUST CONTACT YOUR LOCAL POST OFFICE. WE DO NOT ISSUE REFUND FOR PACKAGES THAT STATE BEING DELIVERED.
***All items that are purchased from the SALE ITEMS TAB or use a DISCOUNT CODE are Final Sale***
If you would like to make an exchange, please send back your items following the instructions below:
1) We accept Exchanges postmarked within 7 days from the delivery date stated on tracking information through usps.com
2) Send back your return item(s) with a copy of the invoice stating the reason for return/request for exchange in its original protective packaging.
3) If it is an even exchange for another size we will ship your item free of charge. If the item is available when return is processed, if not you will get a credit code and will be held responsible for paying shipping again on the new item(s).
4) When your return is received and processed, we'll email you a notification.
5) If a credit code is used the order will become final sale
6) Codes do not expire
In the event, your item is damaged or defected please contact us within 7 days from the date of delivery and we will gladly process a return or exchange.